FOR E-COMMERCE LOGISTICS & COURIERS

From checkout to doorstep — and back.

Orders from every marketplace, fulfilment at scale, last-mile with driver apps and live tracking, COD reconciled to the dirham, returns processed without drama, and every event billed to the right merchant. Domestic and cross-border on one platform — because your parcels ride the same rails as our freight and customs modules.

Book a Demo E-commerce Solution

For parcel operators

Native

Shopify · Amazon · Magento

POD

Photo · signature · OTP

COD

Reconciled per shift

X-border

Customs on the same record

THE PARCEL REALITY

E-commerce logistics is a margin game played per parcel.

Every parcel carries a few dirhams of margin and a dozen ways to lose them: a failed delivery attempt, an unreconciled COD collection, a return that never got assessed, a delivery fee billed at the wrong zone rate, a marketplace order that reached the wrong warehouse. At thousands of parcels a day, small leaks become the whole profit.

WHIZTEC closes the leaks structurally: every order, scan, delivery, collection and return is one record from marketplace to doorstep, priced against the merchant's rate card at the moment it happens — with cross-border legs running on the same platform's freight and customs modules.

ONE PARCEL, ONE THREAD

From order intake to merchant settlement.

1 · Order Intake

Marketplace and storefront orders in, routed to the right warehouse.

2 · Fulfil

Pick, pack, label and manifest — wave and batch at scale.

3 · Dispatch & Deliver

Optimised routes, driver app, POD, notifications, re-attempts.

4 · Collect & Reconcile

COD per shipment, settled per shift, shortage-flagged.

5 · Returns

Pickup, condition assessment, restock or write-off, merchant credit.

6 · Bill & Settle

Per-merchant rate cards, COD remittance, portal invoices.

THE MODULES

Every module a parcel operation needs.

Marketplace Integrations

Shopify, WooCommerce, Magento, Amazon Seller Central and custom stores via API/webhooks — orders in, tracking and stock back out.

Fulfilment Operations

Wave/batch picking, packing and labelling, multi-warehouse order routing, kitting and per-merchant inventory segregation.

Last-Mile & Driver Apps

Route optimisation, scan-and-deliver, POD by photo/signature/OTP, live GPS, failed-delivery workflows and customer notifications.

COD Management

Collectable per shipment, driver shift settlement, shortage flags and merchant remittance on schedule — the classic courier leak, closed.

Returns & Reverse

Pickup scheduling, condition assessment, restock/refurbish/write-off disposition, merchant credits and return-rate analytics.

Cross-border

Consolidated line-hauls, duty/tax computation, customs pre-filing and destination injection — on WHIZCargo's freight and customs rails.

Merchant Billing & Portal

Per-merchant rate cards for fulfilment, storage, delivery zones, COD fees and VAS; portal visibility of orders, stock and invoices.

Operations Analytics

First-attempt success, cost per delivery, COD ageing, return rates and courier productivity — live, per zone and per merchant.

EVERY OPERATOR MODEL

However you play the parcel game.

Fulfilment Providers

Multi-merchant 3PL fulfilment with segregated stock and billing.

Courier & Last-Mile

Domestic parcel networks, same-day and scheduled delivery.

Cross-border Specialists

International e-commerce lanes with customs and duty handling.

D2C Brands

Brands running their own fulfilment and delivery operations.

Marketplace Logistics

Seller-fulfilment programs and marketplace delivery arms.

Grocery & Cold Parcel

Temperature-sensitive fulfilment and time-slot delivery.

WHY OPERATORS CHOOSE WHIZTEC

Parcel economics, structurally protected.

COD that reconciles itself

Per-shipment collectables, per-shift settlement, automatic shortage flags — cash leakage closed at the process level.

Cross-border without a second system

Customs, duty and line-haul on the same platform as the domestic leg — a capability parcel-only systems can't offer.

Every event billed at capture

Fulfilment, storage, delivery, COD fees and VAS priced from the merchant's rate card the moment they happen.

One group, one ledger

Parcel arm, 3PL arm, forwarding arm — per-business P&L on one multi-currency ledger.

AI-AUGMENTED

A network that delivers first time, more often.

WHIZAI routes each order to the optimal warehouse, predicts failed-delivery risk so dispatch can act first (call-ahead, time-slot, address check), forecasts parcel volumes per zone for staffing and fleet, flags COD anomalies per courier and surfaces under-billed merchant activity — first-attempt success up, leakage down. Explore WHIZAI →

FREQUENTLY ASKED

E-commerce & courier software, answered.

What software do e-commerce logistics and courier companies use?

E-commerce logistics operators and couriers use platforms covering order intake from marketplaces and web stores, fulfilment (pick-pack-ship), last-mile dispatch with driver apps and route optimisation, COD (cash on delivery) reconciliation, returns processing, and customer-billable invoicing. WHIZTEC covers this across WHIZERP and WHIZCargo — fulfilment, courier operations, cross-border and finance on one platform.

Which e-commerce platforms does it integrate with?

Native connectors for Shopify, WooCommerce, Magento and Amazon Seller Central, plus REST APIs and webhooks for marketplaces and custom storefronts. Orders flow in automatically, route to the right warehouse, and tracking events flow back to the customer.

How is last-mile delivery managed?

Dispatch planning with route optimisation, driver mobile apps with scan-and-deliver and proof of delivery (photo/signature/OTP), live GPS tracking, failed-delivery and re-attempt workflows, and customer notifications at each milestone.

How does COD reconciliation work?

Every COD shipment carries its collectable amount; drivers settle collections at end of shift against their manifest; the system reconciles collected vs delivered, flags shortages, and remits to each merchant on their settlement calendar — one of the biggest leak points in courier operations, closed.

Can it handle returns at e-commerce scale?

Yes. Return pickup scheduling, intake with condition assessment (restock / refurbish / write-off), merchant credit workflows, and per-merchant return analytics. Reverse logistics runs on the same driver and warehouse apps as forward flow.

Does it support cross-border e-commerce?

Yes — this is where the platform is strongest. Cross-border parcels ride WHIZCargo's freight and customs rails: consolidated line-hauls, duty/tax computation, customs pre-filing and last-mile injection at destination, all on the same record as the domestic leg.

How do merchants get billed?

Per-merchant rate cards covering fulfilment (per order/item), storage, delivery fees by zone and weight, COD fees, returns processing and value-added services. Every event is billed at capture, and merchants get portal visibility of orders, inventory, deliveries and invoices.

Vea WHIZERP en su operación.

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