FOR CUSTOMS BROKERS

Customs software that files before customs asks.

Purpose-built customs broker software covering entry filing, HS-code classification, duty management, multi-country EDI, broker billing, customer portals and audit-ready records — for licensed brokers, freight forwarders with in-house customs teams, NVOCC operators, importers/exporters and 3PLs offering customs as a service.

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For customs brokers
23
Countries supported
~70%
Straight-through after 90 days
Min
Clearance time (was hours)
100%
Audit-trailed AI decisions
BROKER COMPLEXITY

Customs brokerage is regulated complexity.

A customs broker carries personal regulatory liability — every entry filed is signed by a licensed broker who can face penalties, license revocation, even criminal liability for serious errors. Yet the volume keeps growing, customer expectations on clearance time keep tightening, and customs authorities keep adding new electronic requirements (advance cargo reporting, single-window initiatives, AEO programs, etc.).

Most broker software is decades old — built when customs filing was a paper process and getting one customs entry electronically transmitted was the goal. WHIZCargo's customs module was built for the modern reality: AI-augmented pre-classification and pre-filing, multi-country EDI, audit-ready records, customer portals, and integration with the broker's billing and accounting in one platform.

ONE ENTRY, START TO RELEASE

From shipment data to customs release and invoice.

Every declaration follows the same audited path — and AI does the heavy lifting on classification and filing.

1 · Shipment Data In
From the forwarder record, EDI or customer upload — no re-keying.
2 · Classification
AI-suggested HS codes, classifier confirm/override, per-customer history.
3 · Valuation & Duty
Customs value, tariff, FTA preference, VAT/GST and anti-dumping.
4 · Declaration & Filing
Pre-filing and electronic submission to the national customs gateway.
5 · Response & Release
Query handling, inspection, duty payment and cargo release.
6 · Bill & Disburse
Entry fees, duty recovery with markup and multi-currency settlement.
THE MODULES

Built for the way customs brokers actually work.

AI Pre-classification
AI suggests HS codes from commodity description + historic filings. After 90 days of training on your data, ~70% of routine shipments classify automatically.
Pre-filing Entries
Pre-files customs entries based on vessel ETA / AWB arrival signals. Cuts clearance from hours to minutes for repeat shipment profiles.
Multi-country EDI
UAE Customs, KSA Fasah, US ACE, UK CHIEF/CDS, India ICEGATE, SG TradeNet, China e-Customs, EU customs systems — native, no middleware.
Duty & Tax Calculation
Tariff schedules per country, preferential treatment under FTAs, anti-dumping duties, VAT/GST calculations. Declaration values reconciled against commercial invoice values.
Valuation & Origin
Customs valuation methods, rules of origin and FTA preference validation, certificates of origin and supplier declarations — applied per line and evidenced.
Variance & Risk Prediction
AI predicts which declarations are likely to be flagged for inspection — catches mistakes before customs holds happen, saving demurrage costs.
Broker Billing
Entry fees, disbursement of duty (advance recovery with markup), document fees, ancillary services. Multi-currency, three-way matched against customs gateway fees and supplier invoices.
Customer Portal
Customers see their entries, supporting documents, duty calculations, customs response, and invoice. No "where's my entry?" calls.
Import, Export & Transit
Import entries, export declarations with refund/drawback, and transit (T1/T2, ATA Carnet, temporary admission) — every regime on one platform.
Audit-ready Records
Every filing, classification decision, AI suggestion, broker action, customer communication — timestamped and retrievable for years.
EVERY CUSTOMS REGIME

From import clearance to bonded, free-zone and drawback.

The same platform handles every procedure a broker files — with the documents, duties and evidence each regime demands.

Import Clearance
Entry, valuation, duty and release for home consumption.
Export Declaration
Export entries, licences and certificates of origin.
Transit (T1/T2)
Transit declarations, guarantees and office-of-destination discharge.
Bonded Warehouse
Duty-suspended storage, in/out declarations and stock reconciliation.
Free Zone / FTZ
Free-zone entry/exit, inter-zone transfers and duty deferment.
Temporary Admission
ATA Carnet, re-export bonds and time-bound relief tracking.
Drawback & Refund
Duty drawback and refund claims with the supporting evidence trail.
FTA / Preferential Origin
Rules of origin, preference claims and origin-document validation.
AEO / Trusted Trader
AEO records, compliance evidence and simplified-procedure support.
Controlled & DG Goods
Permits, licences and controlled/dangerous-goods declarations.
WHY BROKERS CHOOSE WHIZTEC

From manual classification to AI-augmented filing.

Pre-clearance speed
Clearance time drops from hours to minutes for repeat profiles. Customers see the benefit immediately.
Country-pluggable
Each customs gateway is an integration adapter. New countries deploy in weeks, not months.
Integrated with freight
Customs is not a separate system — it's a step in the freight workflow. No re-keying shipment data.
Audit-ready by design
Every filing, classification decision, AI suggestion, and broker action is timestamped. Customs audits become routine, not crisis.
AI-AUGMENTED

A broker desk that classifies, pre-files and flags risk.

WHIZAI learns from your own filing history: it suggests HS classifications from commodity descriptions (reaching ~70% straight-through on repeat profiles after 90 days), pre-files entries from arrival signals to cut clearance from hours to minutes, and predicts which declarations are likely to be queried or inspected — so brokers catch discrepancies before they become customs holds and demurrage. Every AI decision is logged and audit-trailed. Explore WHIZAI →

FREQUENTLY ASKED

Customs broker software, answered.

What software do customs brokers use?
Customs brokers use specialised customs management software covering: customs entry filing (electronic via national gateways), HS-code classification, duty and tax calculation, document management, broker billing, customer portals, and audit-ready record keeping. WHIZCargo covers all of these with country-pluggable customs adapters and AI pre-classification.
How does AI help a customs broker?
AI does three things for customs brokers: (1) HS-code classification suggestions from commodity descriptions (after 90 days of training on your filings, ~70% accuracy for repeat profiles); (2) pre-filing entries based on shipment patterns and historic accept/reject signals — cuts clearance from hours to minutes; (3) variance prediction catches discrepancies before they cause customs holds.
Does the platform connect to national customs systems?
Yes. Country-pluggable architecture supports: UAE Customs (Dubai Trade), Saudi Fasah, Bahrain Customs, US ACE, UK CHIEF/CDS, India ICEGATE, Singapore TradeNet, China e-Customs, EU customs systems, and many others. New customs gateways are added as integration adapters — no core code changes.
How is broker billing handled?
Per-customer rate cards: entry fees (flat or per-line-item), disbursement of duty (advance recovery with markup), document fees, ancillary services (special permits, fumigation, demurrage chasing). All flow into multi-currency accounting with three-way matching against customs gateway fees and supplier invoices.
Can brokers handle import + export + transit?
Yes. Imports (customs entry, duty calculation, release), exports (export declaration, refund/drawback, certificate of origin), transit (T1/T2 transit declarations, ATA Carnet, temporary admission). Same platform handles all customs modes.
How is HS classification managed?
HS code library is pluggable per country (HS6 international + national digits — HTS for US, CN for EU, HSN for India). AI suggests classifications from commodity descriptions; classifier confirms or overrides. Classification history per customer feeds learning — repeat shipments classify automatically.
Does it support FTA preferential origin and duty drawback?
Yes. The platform holds rules of origin and preferential tariff treatment under the relevant FTAs, validates origin documentation (certificates of origin, supplier declarations), and applies the preferential duty rate where the goods qualify. On the export side it manages duty drawback and refund claims with the supporting evidence trail.
Does it work for forwarders with in-house customs teams?
Yes. Customs brokerage doesn't need to be a separate platform. WHIZCargo lets freight forwarders run customs as an integrated step in the forwarding workflow — no re-keying shipment data, no separate customer master.
See the customs solution in depth: Customs Clearance Software · WHIZCargo platform.

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